MC 1 Context of the organisation

Categories

Framing

This macro category addresses:

  • Context analysis;
  • Identification of interested parties and a survey of their requirements and expectations;
  • Determining the scope of Galp’s management system;
  • Defining the Organisation's processes necessary to satisfy the interested parties.

Understanding the context of the Organisation means determining the internal and external factors, positive or negative, that can influence the future of the Organisation.

Interested parties
  • Customers
  • Partners
  • Society
  • Shareholders
  • Employees
Market
  • Competitors
  • Regulators
  • Market tendencies

Organisation

Internal and external factors
Global Environment
  • Public Policies, Laws and Regulations
  • Technology
  • Environment
  • Globalization
Ambition
  • Vision
  • Strategic aspects

Interested parties are all persons/ entities that have an interest in the Organisation (they may affect, be affected or perceive to be affected by the Company’s decisions or activity) taking into account the scope of the RSIG. Not all interested parties have the same relevance/importance. For each relevant group, the expected requirements must be identified. It is the Organisation’s responsibility to respond in a reasonable manner to all requirements, that is, to maximise positive requirements and minimise resistance.

The scope of the management system is the clear definition of the limits and processes covered by the system, i.e. it is necessary to define: what facilities, what areas, what activities and what processes are included.

The management system is supported in processes that interrelate to meet customer’s requirements, as well as all other relevant interested parties’ requirements.

This RSIG macro category contributes to answer the following requirements:

Standard Requirements
ISO 9001 4
ISO 14001 4; 6.1.3
ISO 22301 4
ISO 50001 4.1; 4.4.2
Standard Requirements
NP 4397 4.1; 4.3.2
NP 4469-1 3.1; 3.2; 3.5.1; 3.5.2; 3.5.3
SGSPAG 4.1
G+ Element 01

Practical Application

In order to comply with this RSIG macro category, Galp must:

In order to assess the significance of the identified interested parties, the following matrix can be used to characterise and classify the main interested parties, at a company and/or OU level, according to a scale of influence versus dependency.

Matrix to assess interested parties significance

4 - High dependence (no choice)

3 - Some dependency (significant but not total dependency)

2 - Reduced dependency (degree of reduced dependency but not zero)

1 - Low or no dependency (no direct impact - wide choice)

Fair treatment - relevant stakeholders

  • Honour the commitments made with these stakeholders. Keep them satisfied, within the limits of a balanced cost-benefit ratio.
  • Consider for auscultation.
  • Contemplate matters considered material with a lower preponderance over those considered material by strategic stakeholders.

Managing with proximity - strategic stakeholders

  • Ensure continuous relationship.
  • Invest in engagement processes to understand concerns, needs, expectations and seek solutions.
  • Consider for auscultation.
  • Consider matters considered material with more preponderance than those identified by the relevant stakeholders.

Low priority

  • Distant and institutional treatment - provide access to general information and communication channels.
  • Do not consider for auscultation.

Keep involved and informed - relevant stakeholders

  • Require a strategic relationship - maintain participation (engage) and inform to ensure balance, as well as monitor concerns, criticisms and suggestions.
  • Consider for auscultation.
  • Consider matters considered material with a lower preponderance over those considered material by strategic stakeholders.

1
Without influence

2
Reduced influence

3
Some influence

4
High influence
(formal power)

Documented information/ Evidence

  • Mission
  • Vision
  • Code of Ethics and Conduct
  • Commitments and strategic objectives
  • Galp positioning analysis results (Example: SWOT analysis)
  • Identification and significance of relevant interested parties results
  • Applicable legal requirements
  • Galp's own requirements (E.g. internal standards and protocols, SLA)
  • Customer’s requirements (E.g. contracts, specific agreements)
  • Other interested parties’ requirements (E.g. protocols or commitments to local communities, specific intervention programs in society)
  • Scope of management system and non-applicable requirements
  • Galp Values
  • Management system processes network
  • Flows and characterisation of processes (objectives, ERCI matrix, controls, risks, indicators)
  • Management reviews and reports (available, for example, on the website)