Framing
The Organisation’s performance evaluation is a critical element for continuous improvement and encompasses various aspects from product or service compliance and satisfaction of customer and other interested parties requirements, through legal compliance be it from an environmental and safety point of view to health and social responsibility, by measuring energy efficiency, by reactivating business after disruptive accidents and by measuring interested parties satisfaction.
For all these aspects, data must be monitored, measured and analysed to control relevant management information (individual, process and strategic objectives) and, together with the results of the internal audits, allow for improvement.
In the management reviews, all the Organisation’s results are analysed and the overall performance balance is made.
This RSIG macro category contributes to answer the following requirements:
| Standard | Requirements |
|---|---|
| ISO 9001 | 8.7; 9 |
| ISO 14001 | 9 |
| ISO 22301 | 9 |
| ISO 50001 | 4.6.1; 4.6.2; 4.6.3; 4.7 |
| Standard | Requirements |
|---|---|
| NP 4397 | 4.5.1; 4.5.2; 4.5.5; 4.6 |
| NP 4469-1 | 3.7.1; 3.7.2; 3.7.5; 3.8.1 |
| SGSPAG | 4.9; 4.10; 4.11 |
| G+ | Element 11 |
Documented Information/Evidence
- Maintenance/Inspection plans and records (infrastructures and equipment) and their monitoring
- Tracking and monitoring of objectives - Various reports on system performance (Examples: GRID platform, quarterly performance reports, SIAWISE platform, Customer loyalty programs, quarterly risk reporting)
- KPIs and performance indicators
- Legal compliance assessment
- Customer surveys
- Interested parties auscultation records
- Energy reviews records
- Facilities and equipment inspection records
- Annual audit programs
- Audit planning (must indicate scope, expected date, audit team)
- Internal auditors database
- Role of Internal Auditor - requirements and competences
- Audit reports
- Responses to audits
- Management review minutes
- Record of non-conformities, including derogations
- Evidence of improved of the management system
- Company, sectorial or specific standards in force at Galp