In any Organisation, it is essential to plan, schedule and control what is produced and what is provided. Good and effective operational planning and control supports management at times of decision-making.

Operational planning and control includes all Galp's value chain operations. This planning should take into account all manufacturing processes and service supply.

With operational planning and control it intends to integrate the company's activity management, analysing and evaluating the various factors that influence the performance of the processes. What will be done, by whom, how, why, with what resources, where and when must be defined.

This category applies to the design and development of products, services and assets in Galp and intends to ensure that it is under controlled conditions and is supported by appropriate planning. That is, the entire internal and external environment must be taken into account as a planning exercise, and must be adapted to the complexity of the project. Design and development reduces the likelihood of error in later stages to ensure customer and other interested parties satisfaction as well as internal efficiency.

This category does not apply to products/services/assets whose implementation processes are previously defined or in which no new specifications are created. In this case, the amendments follow the provisions of category 3.3.

Suppliers can be divided into two major groups:

• External Suppliers -> external suppliers are considered to be all entities and individuals operating processes or parts thereof or that provide products and services directly to Galp or indirectly to customers on their behalf.
• Internal Suppliers -> the clear definition of the scope and boundaries of the management system allows an unambiguous identification of the internal suppliers, these are all areas of Galp that are involved in the process but are not part of the system’s scope.

Partner is an outside party to the Organisation with which a working relationship has been strategically established in order to achieve common goals and benefits for both parties. Partners may include, for example, suppliers, distributors, and educational entities. For the purpose of applying the RSIG, they are considered external suppliers.

A strategic vision should be adopted regarding the management of the relationship with external suppliers. This vision is all the more important insofar as this relationship will introduce (for both parties) costs (disadvantages) and benefits (advantages) not only short but mainly medium and long term.

This category includes all the operations that Galp carries out in its day-to-day operations to produce and deliver products and services that satisfy its customers and other interested parties.

Organisations must ensure that they have the products and services’ requirements defined and that they are able to comply with them.

It is intended for organisations to have a special focus when results cannot be checked through subsequent monitoring and measurement as well as when they have "custody" ownership of customers or suppliers.

In the planning phase (see 3) a set of risks and emergency situations are identified. These situations must be managed to ensure that the Organisation is prepared, has adequate resilience and is able to respond and react when necessary, minimising adverse consequences and recovering critical processes as soon as possible.

There are factors, such as terrorist attacks, natural phenomena, hardware or software failures, corrupted data, power failures, fires, sabotage, vandalism, theft, human error, cyber-attacks, viruses, epidemic or pandemic crises, major industrial accidents, supply disruptions to the market, etc. that, when they occur, can produce significant crises for the business and for the Organisation. To respond to these events, companies must have a Business Continuity Plan developed, implemented and trained.

Business Continuity Management (BCM) is a cyclical management process that identifies potential threats with impact on the company and provides a reaction plan and response to disruptive events (Business Continuity Plan), safeguarding all interests, be they financial, image, brand, or any others.